TERMS OF USE

1. All e-catalogues uploaded on our website, outdate the previously uploaded ones.
2. The company bears for any typing errors or inaccuracies in the electronic forms or in the content of our website.
3. All of our products’ mentioned prices in the e-catalogues as well as those mentioned in our website, are wholesale prices and do not include VAT.
4. Our company trades exclusively with the field of wholesale and addresses only to merchants and companies. All interested buyers should have a V.A.T. registration number, in order for us to provide our products and be able to issue an invoice.
5. The company reserves the right to change the prices of the products, at any time, without any warning.
6. All of our website’s content, as well as our catalogues (electronic and printed) are owned by SAMANDARAS E. & CO. G.P. it is distributed without any cost and constitutes a tool for our business use. Any partial or full repost, copy or sale is forbidden, as well as downloading pictures and presenting in any kind of form (electronic or printed) without the written consent of our company.

 

Setting methods

Receiving orders

The prices of our products are ex-works and do not include V.A.T. value, which is based on the client’s area.

You can send us your order following the below ways:

1. Through our website samandaras.gr
2. By calling us at +30 2310 537077 during working hours, which can be found on our website.
3. Through our fax at +30 2310 537616.
4. Via e-mail at [email protected]. Make sure you enclose all the necessary details for the issue of the invoice, as well as the products codes and quantity.
5. Visit our showroom at 5, BRANDOUNA STR., 2^ND FLOOR, 546 26 THESSALONIKI, where you can find a contemporary and well-organized exhibition area with our products.

 

Status update – shipping time

Updates regarding your order can be given through telephone, via sms, Viber or e-mail. You can choose the preferable method while placing your order. Preparation time depends on whether the requested products are ready for delivery or are made to order.

When your order is ready, we will inform you regarding the cost and the shipping method.

 

Orders from abroad

Regarding our foreign clients:

1. Send us your order along with your full invoice details (European VAT) and contact details.
2. Order in process.
3. We send you the P/I with all the necessary details about your order, weight, measurement and bank details, in order to proceed with the payment and the shipping.
4. As soon as the deposit has been made and money arrived in our bank acc., we inform your forwarder to pick them up.
5. The forwarder is of your choice. The invoice does not include shipping costs.
6. For overseas orders there is a minimum limit of 100.00 €.

 

Payment methods

Payment methods for in person pick up from our depot, in THESSALONIKI, No. 5, BRANDOUNA STR, 2^nd floor.

1. By cash.
2. Cheque (always following communication with our invoicing department and given on the spot after invoice has been issued)
3. Bank transfer (before order pick up)

Payment methods for delivery.

1. Cash on delivery (provided that the carrier has an agreement with us, or if you choose courier service)
2. Cheque on delivery (after communication with our invoicing department, provided that the carrier has an agreement with us).

In case that the carrier is of your choice and does not have any partnership with our company, you will have to send the cheque to us via post office or courier service. After receiving the cheque, your order will be sent the next working day.

 

Bank accounts

NATIONAL BANK OF GREECE: 213/44176900

IBAN: GR 98 0110 2130 0000 2134 4176 900

EUROBANK:  0026 0243 7902 0006  6924

IBAN: GR81 0260 2430 0007 9020 0066 924

ALPHA BANK: 8470 0200 2009 461

IBAN: GR33 0140 8470 8470 0200 2009 461

PIRAEUS BANK: 6711 1130 8690 0

IBAN: GR02 0171 7110 0067 1111 3086 900

SAMANDARAS  E. & C.O. G.P. is the account holder on all the above bank accounts.

As a reference for your bank transfer, you have to mention your official company name. To ensure a faster service and avoid mistakes, you can send a remittance through fax at +30 2310 537077, via e-mail at [email protected] or call us at +30 2310 537077. By confirming the bank transfer your order is shipped the next working day.

 

Shipping methods

For Thessaloniki

You can pick up your order from our depot, provided that you have made sure it is ready for delivery. Delivery can be made by us, upon agreement.

Rest of Greece

There are 3 shipping ways for the rest of the country: carrier agency, courier service or post office. Shipping cost is chargeable.

1. Carrier agency, provided that the agency has a partnership with us, shipping can be done with cash on delivery (cod) or cheque on delivery. In case the agency is of your choice, the total value of the invoice needs to be paid directly to us (either by bank deposit or by posting a cheque) and the order will be shipped accordingly.
2. With courier service, arranged by the client after being informed that the order is ready or with a courier, that our company has a contract with, charging you the according shipping cost (shipping can be done with cash on delivery (cod) or cheque on delivery).

NOTE: in some remote areas courier service is still not possible. In such cases shipping can be done by post office.

3. By post office, shipping can be done with cash on delivery (cod) or cheque on delivery.

IMPORTANT: Shipping cost, regardless of order’s value and measurements, is always chargeable to the client. Our company bears no responsibility regarding the transportation process. Orders are shipped with the client’s responsibility. For any damage caused during transportation, our company does not claim any responsibility.

 

Return policy

SAMANDARAS E & CO. G.P., ensures the quality of the products through our website. All products are being transported with the buyer’s responsibility. Our company is not obliged to replace any goods that have been damaged during transportation.

 

Withdrawal policy

Based in our company’s policy you have the option to request the withdrawal (written or by calling us) of any purchase you have made, within 10 days, by returning the product you wish without further justification.

Withdrawal can be if:

1. The product is not damaged and the packaging is unharmed.
2. The product is accompanied by the necessary shipping form.
3. The product is returned within 10 days since the withdrawal request and the shipping cost covered by the client.

In case that your request is approved, we will refund the equivalent amount for the certain purchase in the form of credit in your SAMANDARAS E. & C.O. G.P., account  for future buys.

 

Condition of the item

In case of a valid return request, the product has to be in its original form with its package untouched.

If the product has lost its value, due to bad handling, you have to compensate the value degrease. In that case, the compensation will be deducted from the total amount of credit. You will be informed before the procedure is completed.

 

Seller’s liability

In cases with proven fault of our company (wrong product sold, damaged product, bad quality, wrong price etc.) you have the right to request for a return, replace or repair, provided that it is possible. If not, the total cost for this purchase will be credited to you for future buys. To avoid any kind of hardship, we advise you to carefully check all the products upon delivery, as well as the package condition.

For the above mentioned cases the client has the choice:

1. Not to accept the delivery.
2. To return the product after delivery, within 10 days from the issue of the selling voucher.

If the product is not returned within the given deadline, our company has the right to not accept any returns or replacements.

 

Order cancellation

The client has the right to cancel the order. In that case you need to contact the company, best within 24 hours, before preparation begins.

A competed order after 10 days is automatically considered cancelled, unless it has been paid but for any reason the client has not received it yet.